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*To qualify for your warranty, please register the purchase of your product within 14 days of purchase.
1.1 Subject to the exclusions detailed in section 2.0 below, Thomas Dudley Ltd will replace non-wearing parts of each of the following products where those non-wearing parts are deemed to be defective within the periods specified below, effective from the date of purchase.
Dudley Products | Warranty Term |
Dudley concealed WC cisterns: Lever operated Pushbutton operated* *Dudley pushbuttons, pushplates, flush plates and pneumatic flush valves come with a 3 year warranty if purchased with a Dudley cistern or Illusion frame. If purchased separately, a 12 month warranty applies. |
5 years 3 years |
Dudley exposed WC cisterns: Lever operated Pushbutton operated |
5 years 3 years |
Dudley wall-hung sanitaryware support frames and brackets: Frames and brackets Integral cisterns incorporated into frames |
5 years 3 years |
Dudley flushing syphons | 5 years |
Dudley flushing valves | 3 years |
Dudley inlet valves | 3 years |
Dudley electronic taps | 5 years |
Kinetic – urinal flushing control | 3 years |
Dudley Resan sanitaryware | 5 years |
Dudley WC pan connectors | 5 years |
Dudley toilet seats | 1 year |
1.2 Thomas Dudley Limited will replace free of charge any non-wearing parts that are deemed to be defective in workmanship or materials. Warranties will be null and void if products have been installed or serviced in a manner that is not in accordance with the instructions provided with that product or the purpose for which the product is intended.
1.3 Products deemed to be defective will, at the Company’s discretion, be repaired or replaced by the Company if:
2.0 Exclusions
2.1 Thomas Dudley Ltd shall be resolved of all liabilities and for the costs of consequential damage to property or people resulting from:
3. 0 Liability
3.1 The Company does not limit or exclude its liability under these conditions for:
3.2 The Company’s total liability shall be limited to free of charge replacements.
3.3 The Customer acknowledges the limitation of the Company’s liabilities and agrees that it is the customer’s responsibility to return products to the Company for examination and to insure against any loss or damage in excess of the Company’s liability.